Shipping Policy
We offer standard, expedited, and white-glove delivery options to cater to your needs. The availability of each option depends on your location and the size of your order.
Once your order is shipped, we’ll send you a tracking number via email. You can use this number on our website to check the status of your delivery.
Currently, we ship within Canada. For international shipping inquiries, please contact our customer service team.
Yes, larger items such as sofas and dining tables may incur additional shipping charges due to their size and special handling requirements.
Yes, you can change your delivery address before your order is dispatched. Please contact our customer service team as soon as possible to update your details.
Delivery times vary depending on your location and the shipping option selected. Standard delivery typically takes 5-10 business days, while expedited options can shorten this time.
In the rare event that your furniture arrives damaged, please contact us within 48 hours of delivery with photographic evidence, and we will arrange for a replacement or refund.
Yes, our delivery partner will contact you to arrange a suitable delivery time and provide any necessary updates on the day of delivery.
Answer: We accept returns and exchanges within 30 days of delivery. Items must be in their original condition and packaging. Custom orders are non-refundable.
Yes, if you need to delay your shipment, please contact our customer service team as soon as possible to make the necessary arrangements.
Shipping costs are only refundable in cases of defective or incorrect items. For other returns, the shipping cost will be deducted from your refund.